Return Policy – Cosy Bedside Table

At Cosy Bedside Table, we are committed to ensuring your complete satisfaction with every purchase. We understand that buying furniture online can be a significant decision, and we want you to feel confident and secure throughout the process. That is why we have established a fair and customer-friendly return policy designed to protect your rights while maintaining the quality and integrity of our products.

1. Return Eligibility

We accept returns for most unused and undamaged items within a specified period from the date of delivery. To be eligible for a return, your Cosy Bedside Table must be in its original condition—new, unassembled, and free from scratches, stains, or signs of use. All original packaging materials, including boxes, foam inserts, hardware, and instruction manuals, must be included to ensure safe transit and restocking.

Please note that customized orders, final sale items, or products marked as “non-returnable” during purchase may not qualify for return unless they arrive damaged or defective. We recommend reviewing product specifications carefully before placing your order.

2. Return Timeframe

You may initiate a return request within a reasonable window after receiving your order. While we encourage prompt communication, we understand that circumstances vary. The return period begins on the day of delivery as confirmed by the carrier’s tracking information. Returns submitted after this period may not be accepted unless approved under special circumstances by our customer service team.

3. Damaged or Defective Items

If your Cosy Bedside Table arrives with manufacturing defects, structural damage, or missing components, please contact us immediately upon inspection. We will work quickly to resolve the issue—this may include arranging a replacement, partial refund, or full return at no cost to you. In such cases, we may request photos of the damage or defect to expedite the evaluation process.

4. How to Initiate a Return

To start a return, please log into your account on cosybedsidetable.com and navigate to your order history. From there, you can submit a return request and provide the necessary details about the reason for return. Our support team will review your case and respond with further instructions. Do not ship any items back without prior authorization, as unapproved returns cannot be processed.

Once your request is approved, you will receive a return confirmation and, if applicable, a return label or shipping instructions. We may coordinate with the original carrier or arrange a pickup depending on the situation.

5. Refund Process

After we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be processed using the original payment method. Please allow several business days for the credit to appear on your account, depending on your financial institution’s processing times. Please note that original shipping fees are non-refundable unless the return is due to our error, such as sending the wrong item or a defective product.

6. Non-Returnable Items

Certain items cannot be returned due to hygiene, safety, or customization reasons. These include:

• Personalized or custom-made tables
• Final sale or clearance items
• Products damaged due to misuse, improper assembly, or accidental handling after delivery
• Items missing original packaging or accessories

We recommend reviewing our product images, dimensions, and care instructions before purchasing to ensure compatibility with your space and lifestyle.

7. Customer Responsibility

While we strive to make returns as easy as possible, customers are responsible for keeping items in resalable condition until the return is completed. We suggest keeping assembly tools away from the packaging and avoiding any permanent modifications. If you are unsure about assembly, refer to our online guides or contact us for assistance.

8. Environmental Commitment

We are dedicated to sustainability in all aspects of our business. Whenever possible, we reuse or recycle returned items that cannot be resold. This helps us minimize waste and maintain eco-friendly operations across our supply chain.

9. Need Help?

If you have questions about our return policy or need assistance with your order, visit our Help Center or contact our support team through the website. We are here to help you every step of the way.

Thank you for choosing Cosy Bedside Table—where quality, comfort, and customer care come together.